Ordering & Delivery

Pricing

All pricing quoted is in Australian Dollars and subject to change without notice.

Product Availability

  • All products are in stock and ready to be shipped unless otherwise noted. 
  • Pre-Orders may be offered from time to time and estimated availability dates will be noted.

Order Processing

Orders will be processed & dispatched within 2 working days.

Delivery Options

  • Goods are sent by both Australia Post and Courier. If you have a preferred delivery method please contact us or leave a note at checkout with your instructions.
  • You will receive a tracking ID for your order once it has been shipped.
  • Please note that unless you request an insured delivery method we are unable to take responsibility for items that are lost or damaged during transit. 
  • If you require an Express service please ensure that you select this option at checkout. 

Express Shipping & Insured Services

We offer a number of shipping options including express shipping, registered and insured services.

Parcel Post - Standard Delivery Service

  • Tracking available, no insurance, no signature*. 

Express Post - Guaranteed Next Business Day Delivery

  • Please note that we currently do not offer same day dispatch, however your order will be sent on the next business day.
  • Next business day delivery is only guaranteed provided you are within the Australia Post Express Post Network - to learn more please visit http://auspost.com.au/parcels-mail/delivery-areas.html
  • Tracking & signature* on delivery included 

Registered Post - Signature on Delivery

  • Tracking  signature on delivery included

Courier Deliveries

  • All courier deliveries are 'Authority to Leave' meaning your parcel will be left on your doorstep if there is no answer.
  • Cover for up to $100 is generally included for loss or damage during transit.
  • Couriers do not delivery to a PO Box or Post Office.
  • For remote or regional locations your parcel may be delivered to the nearest/ local depot for you to collect.

Delivery Times

  • Delivery times vary depending on where you are located. 
  • For all Australia Post deliveries orders should be received within 2 - 6 working days.
  • For all Courier deliveries orders should be received within 2 - 9 working days.
  • For urgent or next day deliveries please select the Express shipping methods at checkout. Please note that we currently do not offer same day shipping on Express orders, however they will be shipped on the next business day.

Refunds, Returns & Exchanges

We are happy to accept refunds & returns for faulty or damaged goods. Please refer to our Returns Policy for full details.