Returns Policy

We are happy to provide a refund or exchange for items that are:

  • Faulty
  • Incorrect size/ type of product for your needs

All refund or exchange requests must be made in writing within 5 working days for dry goods, All live stock is with in 24 hours to

Goods will need to be returned to us in order for a refund/ exchange to occur. Return shipping is at buyers expense.

Goods to be returned to Arcadia Bird & Reptile Australia with an address to be provided.

All items must be packed securely to avoid breakage or damage - it is best to use the original packaging including any bubble wrap that came with the products to ensure safe return.

Returns will only be processed once original products have been recieved back and refunds will be processed back onto the payment method in which the order was purchased.

For exchanges, new products will be sent once original prodcut has been received. Additional shipping charges may apply for exchanges.

For further information please contact us at